Terms and conditions
By ordering from Reta Bangkok you accept what is on this page. It is short on purpose. If something here does not work for you, do not order.
Laboratory material only
Everything sold here is supplied as material for laboratory research. None of it is a medicine, none of it is approved to treat anyone, and none of it is intended for use in humans or animals. You are buying it on that basis.
You must be 21 or over
Placing an order is a statement that you are at least twenty one years old and that you are buying for research. We do not verify this, which puts the responsibility on you.
What you do with it
Once a parcel is delivered, how the material is stored, handled and used is entirely your responsibility. We accept no liability for any use of it, and we will not advise on use.
The detail
Orders and acceptance
An order becomes binding when we accept it and dispatch it, not when you press the button. We can decline any order, refund it in full and give no reason. That includes orders we believe are not for research, orders we cannot deliver, and orders from anyone we believe is under twenty one.
Prices and discounts
Prices are in Thai baht and include the discounts shown, which are applied automatically in the cart. Where a bulk vial discount and an order volume discount both apply, you receive whichever is worth more, not both. Payment method discounts apply on top. We can change prices at any time, but never on an order already placed.
Stock
If something is listed it is in stock. If we are unable to fulfil part of an order we will tell you and refund that part rather than substitute anything.
Delivery
Thailand only. Timings and costs are on the shipping page. The windows given are what we expect, not a guarantee, and we are not liable for a courier running late. We are liable for getting the parcel to the courier on time.
Returns and refunds
Set out in full on the refunds and returns page, which forms part of these terms. In short: seven days, seal and stopper intact, return postage yours, damaged items replaced at our cost.
Your details
You are responsible for giving us a delivery address and phone number that are correct. A parcel sent to an address you typed wrongly is not something we can refund.
Liability
Our liability for any order is limited to what you paid for it. We are not liable for anything beyond that, including any loss arising from how the material is used.
Content on this site
Everything on this site, including the text, the photography and the branding, belongs to Reta Bangkok. Do not copy it.
Governing law
These terms are governed by the laws of the State of Wyoming, United States. Any dispute is to be dealt with there.
Changes
We can update these terms. The version that applies to your order is the one published on the day you placed it.
Contact
hello@retabangkok.com, or WhatsApp. We answer both.