Privacy
The short version: we collect what is needed to get a parcel to you and nothing else. We do not ask who you are, we do not verify identity, and we do not sell or share your details.
What we collect
A name or nickname, a delivery address, a phone number and an email address. That is what the courier needs and what lets us send you a tracking number. Nothing more is required to order.
What we never collect
No identification documents, no date of birth, no medical information, no reason for your purchase. We do not store card numbers: payments are handled by the payment provider and we never see the card.
How long we keep it
Order and delivery details are kept only as long as we need them to fulfil the order and handle any return. Ask us to delete yours after that and we will.
The detail
Who else sees my details?
The courier carrying your parcel, and the payment provider processing your payment. Nobody else. We do not sell data, we do not rent lists, and we do not pass details to anyone for marketing.
What about email?
Order confirmations and tracking are sent through an email provider on our behalf. If you sign up for stock alerts or offers that is a separate choice, and every one of those emails has an unsubscribe link that works.
Do you use cookies and analytics?
The site uses cookies to keep your cart working and to remember that you have seen the age confirmation. We also use Google Analytics to see which pages people visit and where they came from. That is traffic measurement, not profiling, and it is not tied to your order.
Do you track what I bought?
The order itself is recorded, because it has to be for delivery, refunds and accounting. We do not build a profile on top of it and we do not use it to target advertising.
Can I ask for my data or have it deleted?
Yes. Email hello@retabangkok.com from the address you ordered with and tell us what you want. We will send you what we hold or delete it, except anything we are legally required to keep for accounting.
Is the site secure?
The whole site runs over HTTPS. Payment details are entered on the payment provider’s systems, never stored on ours.
Who is responsible?
Reta Bangkok. For anything about your data, email hello@retabangkok.com.